Policy Management Maturity Model



Journey to an Agile Policy Management Program

The interconnectedness of governance, risk management, compliance, and the integrity of the organization requires 360° visibility into the organization’s policies. Organizations need to see the intricate relationships of policies across the organization’s operations. It requires holistic visibility and intelligence into policies and policy management and how it impacts organizational integrity and culture. The complexity of business necessitates that the organization implement a strategic approach to policy management.

Successful policy management requires the organization to provide an integrated strategy, process, information, and technology architecture to consistently govern policies across the organization. The goal is to give comprehensive, straightforward insight into policy management to identify, analyze, manage, and monitor policies in context of operations, processes, transactions, and roles. It requires the ability to continuously monitor change and capture changes in the organization’s policies. As a result, organizations are measuring their current state and planning toward a future state of increased policy management maturity in the organization.

Mature policy management is a seamless part of governance and operations. It requires a top-down view of policies starting with the code of conduct and filtering down into division, department, process, and asset related policies as well as the risks, regulations, standards, procedures, and controls mapped to those policies. Mature policy management will be consistently led by the executives and the board and become an integrated part of the fabric of business operations and processes – not an unattached obscure layer of scattered documents on file shares and internal websites. It also means bottom-up participation, where business functions understand policies in context of their roles and responsibilities. GRC 20/20 has developed the Policy Management Maturity Model to articulate maturity in the policy management processes and provide organizations with a roadmap to support acceleration through their maturity journey. 

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Table of Contents

  • 360° Visibility into Policies and Policy Management

    • Dynamic, Disrupted & Distributed

    • Business Requires Policies

      • The Foundational Role of Policies in GRC Strategies

    • The Challenge: Hordes of Policies Scattered Across the Organization

    • Delivering 360° Policy Management Visibility

  • Foundation of a Policy Management Strategy

    • Principles of Policy Management

    • Components of a Policy Management Capability

    • Policy Management Strategy, Process & Technology Architecture

  • Policy Management Maturity Model

    • Journey to an Agile Policy Management Program

    • Five Stages of Policy Management Maturity

      • 1: Ad Hoc

      • 2: Fragmented

      • 3: Defined

      • 4: Integrated

      • 5: Agile

  • Getting to the Head of the Class

    • Advancing Your Organization’s Policy Management Maturity

      • Considerations for Moving From Ad Hoc and Fragmented to Defined

      • Considerations for Moving from Defined to Integrated

      • Considerations for Moving from Integrated to Agile

    • Critical Elements to Measure & Improve Policy Management Maturity

      • Policy Governance & Oversight

      • People & Engagement

      • Process & Execution

    • Fundamental Steps to Establishing Your Policy Management Strategy

    • The Role of an Integrated Policy Management Technology Architecture

  • GRC 20/20’s Final Perspective

  • About GRC 20/20 Research, LLC

  • Research Methodology

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