Best in Class Issue Reporting & Case Management – Small Enterprise

Issue reporting and case management programs have been very tactical and inefficient in collecting issue reports and managing cases. GRC functions across the organization have lacked an overall approach on how to manage issues, provide reporting and analytics, and the ability to move issue reporting and case management from the tactical approach to an integrated strategic approach that aligns with governance, risk management, and compliance strategy and processes. A centralized issue reporting and case management system saves time and money and creates an environment where the organization can measure the effectiveness and efficiencies of GRC resources.

GRC 20/20 has evaluated and verified the implementation of NAVEX at Currys and confirms that this implementation has achieved a remarkable case study in how to address case management with clear benefits achieved.

This approach is best in class, and in that context GRC 20/20 recognizes Currys and NAVEX with a 2023 Best in Class GRC Award in the Category of Issue Reporting & Case Management – Large Enterprise (10,000+ employees).

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Table of Contents

  • The Challenge of Issue & Case Management

    • The Best Laid Plans of Mice and Men

  • Currys

    • Best in Class Issue Reporting & Case Management – Large Enterprise

    • Benefits Delivered

    • Newell Brands Achieved Best in Class Internal Control Management

  • GRC 20/20’s Final Perspective

  • Research Methodology

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