Soneva

Best in Class Issue Reporting & Case Management – Medium Enterprise

Issue reporting and case management programs have been very tactical and inefficient in collecting issue reports and managing cases. GRC functions across the organization have lacked an overall approach on how to manage issues, provide reporting and analytics, and the ability to move issue reporting and case management from the tactical approach to an integrated strategic approach that aligns with governance, risk management, and compliance strategy and processes. A centralized issue reporting and case management system saves time and money and creates an environment where the organization can measure the effectiveness and efficiencies of GRC resources.

Ensuring employees feel safe and secure is one of the top priorities for Soneva. The company prides itself on open lines of communication between Hosts – Soneva’s term for resort employees – and management. However, some hosts were not comfortable reporting sensitive issues using direct lines of communication. To address this challenge, Soneva’s focused on improving their issue reporting and case management strategy, process, and technology.

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