Critical Capabilities & Considerations for Evaluation of Policy & Training Management Platforms
I get a lot of inquiries from organizations looking for policy management platforms. Some for a department focused need (e.g., IT security, health and safety, Human Resources), others for a regulatory need (e.g., GDPR, FCPA), but most for an enterprise policy management strategy spanning the organization as it attempts to gain control of a Wild West of policies in disarray and confusion.
Policy & Training Management platforms mange the development, approval, distribution, communication, forms, maintenance, and records of organization policies, standards, procedures, guidelines and related training and communication awareness activities. This includes solutions used to train individuals on policy to employees and extended business relationships. Elements of gamification, eLearning, learning management, document/content management are part of this segment. Forms and disclosure management solutions (e.g., conflict of interest, gifts & entertainment/hospitality) are included in this segment as they relate and support organization policies.
With over 100 solutions for policy and training management in the market it can be difficult, which is why GRC 20/20 gets engaged for our policy management RFP question library. The most common requirement organizations are looking for is an engaging and intuitive user experience. The growing request, one that comes in every month is on the integration of policy and training management into a single platform and user experience. Every month organizations are stating that their employees go out to Facebook and can watch a YouTube video in Facebook and do not need to bounce out to YouTube. They want to know why their employees cannot watch the training in the policy portal?
This is part of what I call Next Generation Policy & Training Management and is a growing need in the market and one of the most active inquiry areas that I advise organizations looking for solutions on. Other needs are mobility, such as tablet devices that can act as policy and training kiosks for employees that do not have computers. Employee engagement is critical. The ability to plan and calendar a range of policy communication tasks and activities to build campaigns.
These and more are covered in the newly published and reworked on-demand Research Briefing, How to Purchase Policy & Training Management Platforms. This is further supported in the GRC 20/20 written research paper, Policy Management by Design and corresponding workshop.
Critical Capabilities & Considerations for Evaluation of Policy & Training Management Platforms
One of the hottest segments of the GRC market is for solutions to manage, maintain, and communicate policies. Organizations are scrambling to get a grip on the identification, approval, management, and awareness of policies amidst a growing environment of legal and compliance exposures to policy mismanagement and growing regulations.
Whether for a department policy portal or to manage the range of policies across the enterprise, policy management solutions are in demand. Historically the demand has been more on the backend management and maintenance of policies. However, recent RFP and inquiry trends that GRC 20/20 is involved with show a growing demand for the front-end employee portal and engagement on policies, often with integrated training and learning management.
Where there used to be just a few solutions to choose from there are now over eighty with vary capabilities and approaches. They offer varying breadth and depth of capabilities, and certainly no one offers a one size fits all solution. It has become a complex segment of the GRC market to navigate, understand, and find the solution(s) that is the perfect fit for your organization.
In this Research Briefing GRC 20/20 provides a framework for organizations evaluating or considering policy management solutions.
Agenda
- Defining & Understanding Policy Management
Definition, Drivers, Trends & Best Practices - Critical Capabilities of a Policy Management Platform
What Differentiates Basic, Common, & Advanced Solutions - Considerations in Selection of a Policy Management Platform
Decision Framework & Considerations to Keep in Mind - Building a Business Case for Policy Management
Trajectory of Value in Effectiveness, Efficiency & Agility
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Objectives
The GRC Pundit helps organizations . . .
- Define and scope the policy & training management market
- Understand policy & training management drivers, trends, and best practices
- Relate the components of what makes a policy management platform
- Identify core features/functionality of basic, common, and advanced policy management platforms
- Map critical capabilities needed in a policy management platform
- Predict future directions and capabilities for policy & training management
- Scope how to purchase policy management platforms in a decision-tree framework
- Discern considerations to keep in mind as you evaluate policy management solutions
Who Should Attend
This Research Briefing is aimed to assist . . .
- GRC professionals with the responsibilities to identify, author, review, evaluate, approve, communicate, and maintain policies and related documents and training
- GRC solution providers offering policy & training management solutions
- GRC professional service firms advising organizations on policy management
- GRC content & intelligence providers that provide policy and training content and templates
Instructor
Michael Rasmussen – The GRC Pundit @ GRC 20/20 Research, Michael Rasmussen is an internationally recognized pundit on governance, risk management, and compliance (GRC) – with specific expertise on the topics of GRC strategy, process, information, and technology architectures and solutions. With 23+ years of experience, Michael helps organizations improve GRC processes, design and implement GRC architectures, and select solutions that are effective, efficient, and agile. He is a sought-after keynote speaker, author, and advisor and is noted as the “Father of GRC” — being the first to define and model the GRC market in February 2002 while at Forrester Research, Inc.