Archive | Issue Reporting & Case Management

Defining the Issue Reporting & Case Management Process

Distributed and dynamic business requires the organization to take a strategic approach to issue reporting and case management. Organizations require complete situational and holistic awareness of issues, incidents, investigations, and cases across business operations and processes. This is best approached through structured and accountable processes enabled through an integrated information and technology architecture for issue […]

Continue Reading 0

An Enterprise Approach to Issue Reporting & Case Management

GRC 20/20 has seen many organizations take an enterprise perspective on aspects of GRC, such as Enterprise Policy Management, Enterprise Third Party Management, and, of course, Enterprise Risk Management. Over the past 18 months, GRC 20/20 has seen a growing demand for Enterprise Case Management which involves issue reporting (e.g., hotlines, management reports, complaints) and case […]

Continue Reading 0

Case Management: Benefits of Case Management Software

Over the past several weeks, I have been exploring the challenges and strategic approaches and processes for issue reporting and case management. Previous posts include: Challenges in Issue Reporting & Case Management Components of an Effective Incident/Case Management Process With processes defined and structured the organization can now define the information architecture needed to support […]

Continue Reading 0

Challenges in Issue Reporting & Case Management

The Best Laid Plans of Mice and Men . . . Organizations today are distributed and dynamic. With the globalization of business, organizations find that governance, risk management, and compliance (GRC) has become complex; crossing departments, jurisdictions, geographies, and cultures. The modern organization is a complex web of employees, suppliers, vendors, contractors, consultants, agents, and […]

Continue Reading 0

LinkedIn
Twitter
RSS
Follow by Email
Google+