Archive | Issue Reporting & Case Management

Enabling the 1st Line of Defense with Policy, Training & Issue Reporting

Like battling the multi-headed Hydra in Greek mythology, redundant, manual, and uncoordinated governance, risk management, and compliance (GRC) approaches are ineffective. As the Hydra grows more heads of regulation, legal matters, operational risks, and complexity, scattered departments of GRC responsibilities that do not work together become overwhelmed and exhausted and start losing the battle. This […]

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Defining the Issue Reporting & Case Management Process

Distributed and dynamic business requires the organization to take a strategic approach to issue reporting and case management. Organizations require complete situational and holistic awareness of issues, incidents, investigations, and cases across business operations and processes. This is best approached through structured and accountable processes enabled through an integrated information and technology architecture for issue […]

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An Enterprise Approach to Issue Reporting & Case Management

GRC 20/20 has seen many organizations take an enterprise perspective on aspects of GRC, such as Enterprise Policy Management, Enterprise Third Party Management, and, of course, Enterprise Risk Management. Over the past 18 months, GRC 20/20 has seen a growing demand for Enterprise Case Management which involves issue reporting (e.g., hotlines, management reports, complaints) and case […]

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Case Management: Benefits of Case Management Software

Over the past several weeks, I have been exploring the challenges and strategic approaches and processes for issue reporting and case management. Previous posts include: Challenges in Issue Reporting & Case Management Components of an Effective Incident/Case Management Process With processes defined and structured the organization can now define the information architecture needed to support […]

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Challenges in Issue Reporting & Case Management

The Best Laid Plans of Mice and Men . . . Organizations today are distributed and dynamic. With the globalization of business, organizations find that governance, risk management, and compliance (GRC) has become complex; crossing departments, jurisdictions, geographies, and cultures. The modern organization is a complex web of employees, suppliers, vendors, contractors, consultants, agents, and […]

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