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Issue reporting and management programs have been very tactical in the past in collecting issue reports, putting processes in place, reporting and investigating incidents, and more. What compliance programs have often lacked is overall reporting and analytics that move issue management from the tactical approach to the strategic approach.

GRC 20/20 has evaluated and verified the implementation of MetricStream at BCBSM and confirms that this implementation has achieved measurable value across the elements of GRC efficiency, effectiveness, and agility. In this context, GRC 20/20 has recognized BCBSM and MetricStream with a 2016 GRC Value Award in the domain of Issue Reporting & Management.

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BCBS of Michigan

Value Achieved in Issue Reporting & Management

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Issue reporting and management programs have been very tactical in the past in collecting issue reports, putting processes in place, reporting and investigating incidents, and more. What compliance programs have often lacked is overall reporting and analytics that move issue management from the tactical approach to the strategic approach.

GRC 20/20 has evaluated and verified the implementation of MetricStream at BCBSM and confirms that this implementation has achieved measurable value across the elements of GRC efficiency, effectiveness, and agility. In this context, GRC 20/20 has recognized BCBSM and MetricStream with a 2016 GRC Value Award in the domain of Issue Reporting & Management.

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  1. The Need for 360° Contextual Awareness of Issues
  2. BCBS of Michigan: Value Achieved in Issue Reporting & Management
    • The Challenge BCBS of Michigan Faced
    • Solution to BCBS of Michigan’s Problem
    • BCBS of Michigan Achieved Value in GRC Efficiency, Effectiveness, and Agility
      • GRC Efficiency Value
      • GRC Effectiveness Value
      • GRC Agility Value
    • GRC 20/20’s Final Perspective
  3. About GRC 20/20 Research, LLC
  4. Research Methodology

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rasmussenMichael Rasmussen – The GRC Pundit @ GRC 20/20 Research, Michael Rasmussen is an internationally recognized pundit on governance, risk management, and compliance (GRC) – with specific expertise on the topics of GRC strategy, process, information, and technology architectures and solutions. With 23+ years of experience, Michael helps organizations improve GRC processes, design and implement GRC architectures, and select solutions that are effective, efficient, and agile. He is a sought-after keynote speaker, author, and advisor and is noted as the “Father of GRC” — being the first to define and model the GRC market in February 2002 while at Forrester Research, Inc.

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No part of this publication may be reproduced, adapted, stored in a retrieval system or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of GRC 20/20 Research, LLC. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines established in client contract. The information contained in this publication is believed to be accurate and has been obtained from sources believed to be reliable but cannot be guaranteed and is subject to change. GRC 20/20 accepts no liability whatever for actions taken based on information that may subsequently prove to be incorrect or errors in analysis. This research contains opinions of GRC 20/20 analysts and should not be construed as statements of fact.  GRC 20/20 disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information.  Although GRC 20/20 may include a discussion of related legal issues, GRC 20/20 does not provide legal advice or services and its research should not be construed or used as such.

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