In order to achieve effectiveness, efficiency, and agility in policy management, organizations need to define a structured governance framework and process. Designing a mature policy management program and processes that align with the organization requires an understanding of what the organization is about, how it operates and how it should be monitored and controlled. Policy management by design requires a structured approach in context of how the organization operates. This is done through defining the right process, information and technology architecture for policy management.
Policies must be in place so the organization can:
- Reliably achieve objectives
- Manage and control uncertainty
- Safeguard the workplace
- Protect the organization from unnecessary risk
- Ensure consistent operations
- Uphold ethical values
- Address compliance obligations
- Defend the organization should it land in turbulent legal and regulatory waters
However, effectively managing policies is easier said than done. Ad hoc or passive approaches mean that policies are outdated, scattered across the organization, and not consistent– resulting in confusion for recipients and a nightmare to manage. Organizations often lack a complete inventory of policies as so many departments have gone in different policy directions. Further, there is significant concern of rogue policies as anyone can create a document and call it a policy which may put a legal duty of care upon the organization.
The continual growth of regulatory requirements, complex business operations, and global expansion demand a well thought-out and implemented approach to policy management. It is no longer enough to simply make policies available. Organizations need to guarantee receipt, affirmation, and understanding of policies across the organization. To consistently manage and communicate policies, organizations are turning toward defined processes and technologies to govern policies and implement an effective policy management lifecycle.
This workshop aims to provide a blueprint for attendees on effective policy management in a dynamic business, regulatory, and risk environment. Attendees will learn policy management governance and process that can be applied across the organization at either an enterprise or a department level.
PART 1 – Policy by Design: Why Policies Matter
- Policies in Disarray: how organizations mismanage policies
- Policy Exposure: how mismanaged policies expose the organization to risk
- What Effective Policy Management Achieves: policy management’s role in governance, risk management, and compliance
- Case Study in Effective Policy Management: a look at Morgan Stanley
- Interactive Group Discussions
PART 2 – Policy Governance: Blueprint for Effective Policy Management
- Policy Committee & Collaboration: bringing together the range of policy roles and responsibilities in the organization
- Policy Management Charter: defining a structure to govern policies
- Meta Policy: the policy on writing policies
- Style Guide: ensuring policies are written consistently to the organization’s voice
- Interactive Group Exercise
PART 3 – Policy Management Lifecycle: Managing Policies from Creation to Dissolution
- When to Write a Policy: Framework to Determine Need for a Policy
- Policy Development and Approval: Policy Authoring, Review, Editing, and Approval
- Policy Communication: Policy Awareness, Communication, Training and Attestation
- Policy Monitoring: Managing Exemptions, Exceptions, and Conformance to Policies
- Policy Metrics & Maintenance: Measuring Policy Effectiveness and Keeping Policies Current
- Interactive Group Exercise
PART 4 – Policy Management Architecture: Enabling Information & Technology Management of Policies
- Policy Management Information Architecture: Blueprint for Managing Policy Content and Related Data
- Policy Management Technology Architecture: Blueprint for Enabling Policy Processes with Technology
- Policy Management Business Case: Articulating the Value of Effective Policy Management
- Interactive Group Discussion
Michael Rasmussen – The GRC Pundit @ GRC 20/20 Research, Michael Rasmussen is an internationally recognized pundit on governance, risk management, and compliance (GRC) – with specific expertise on the topics of GRC strategy, process, information, and technology architectures and solutions. With 23+ years of experience, Michael helps organizations improve GRC processes, design and implement GRC architectures, and select solutions that are effective, efficient, and agile. He is a sought-after keynote speaker, author, and advisor and is noted as the “Father of GRC” — being the first to define and model the GRC market in February 2002 while at Forrester Research, Inc.