Yale New Haven Health System: Utilizing Technology to Enable GRC Across the Organization

Executive Summary 

Historically, healthcare has approached governance, risk management, and compliance (GRC) from multiple directions, resulting in greater cost, redundancies, and risk. Over-reliance on documents, emails, and spreadsheets compounds complexity and cost as departments attempt to manage, scale, and report on GRC programs. Lapses are bound to occur as organizations struggle to keep pace with regulations, audits, and quality demands. Achieving prudent healthcare GRC requires defined processes, discoverable evidence, and the necessary technology architecture for managing and monitoring GRC across mandates. Yale New Haven Health System (YNHHS) achieved GRC with centralized visibility: the tools to monitor across departments and processes; the ability to collaborate across security, compliance, and hospital operations; a process for connecting dots between risk and compliance across the organization; and a way to integrate risk-based views to communicate “big picture” GRC. YNHHS found Modulo Risk Manager™, Modulo’s GRC platform, met the core functionality requirements for IT GRC, privacy, and security compliance. Modulo Risk Manager has seen broad reception across YNHHS and has expanded beyond the initial IT GRC focus to include enterprise GRC applications.

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